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911 Restoration in South Salt Lake, Utah - Exactly the same experience as other reviews: slow sloppy untruths

Will NEVER use this company again and don't recommend anyone else to - especially single females. They lie, bully and don't finish work in a timely manner. Then they expect payment for a job not finished. Really? May toilet was broken during their remodel process which was estimated to have been completed December 6. It is now January 7th and still not 100%. They want to charge me an extra 250 for toilet repairs even though it was working before they began and the only people who had access to it were their workers.
1.7
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South Salt Lake, Utah
I didn't like
  • Slow sloppy and untruths
#1442910
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911 Restoration - Horrible customer service - had to lay on them to finish the job

I was given a service agreement on November 11. The company stated on the service agreement that the job would be finished in full approximately December 6th. It is now January 7th and it is still not completely finished. The project manager was rude and threatening to me. After awhile we began to work together better because I got my insurance agent involved; however, during the two month long ordeal, my bathroom stool was broken somewhere along the way. The only people that accessed it were the contractors and subcontractors. I called the manager to have a plumber fix it. Now he wants to add 250.00 to my bill because his plumber fixed it. Don't ever use this group. They are unprofessional, and hold you hostage while they take their time finishing the work.
#1442881
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911 Restoration - Charged my insurance without finishing the job

They charged my insurance without completing the job. The idiots came (recommended by Liberty Mutual), found mold on the walls and wanted more money. The appraiser came and denied it all. So they did not finish what they started. Had they just come to clean after a flood, I would have had my services. NOw they screwed everything for me, looking for more money.
1.0
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I didn't like
  • Unethical
  • Wanted more money
  • Brought on full denial from my insurance company
#1430055
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Find someone else, don't get services through this company, or at least through Brian. We had at most 1hr of work done at our house before we cancelled, and he tried to charge us for various non existent services and equipment set up! 1 hr of work, 2 gutter extensions...
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#1387522
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911 Restoration - Bunch of thieves and liers

All they want to do is to defraud the customer and the insurance company. Bunch of smooth talking liers
1.0
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#1366840
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insurance companies "refer" these guys... BECAUSE THEY GET A KICK BACK, your insurance company doesn't care about you, they care about padding there pockets with kick backs from 911. its a billion dollar industry folks, with only there pocket in mind.. not your safety...
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1.0
I didn't like
  • How they claimed to care about me
  • Unethical
#1355707
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911 Restoration - Aweful

They show up the first time and then when they are suppose to be back they don’t show for days Numerous calls/ text go in answered!! I was calling because I was promised they would be back in a tues and in thurs still didn’t show so as I was calling with no answer of course I also called from my sisters phone ( a number they would t recognize) and they answered
2.1
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#1347368
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I was introduced to the company through my insurance services upon them entering my home I was given a agreement Contract to sign that I was hiring them and I would be responsible for the bill.. and not my insurance company.... upon my Adjustor there was a pending on...
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1.0
#1320999
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Resolved
Southern Illinois - hired them 01/01/18 when our home flooded from busted pipes. Tear down team was sloppier then sloppy and pitched wet stuff on dry stuff, food under vacuum cleaner. Broke my blinds, left fridge unplugged and all food spoiled. Re-build is even worse!...
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TightMagellanicPenguin
TightMagellanicPenguin

Still waiting for completion & redolution!Filed complaint with BBB, they sent to mediation.Next step is attorney.

2.5
#1223552
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911 Restoration - Road rage!

911 Restoration - Road rage!
Was on the highway when one of the vehicles were going 30 miles per hour in a 50. As I was slowing down the driver had brake checked me 6 times and also went slower causing a traffic jam
#1223508
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